Shipping policy
Last Updated: July 25, 2026
At Eete, we're committed to delivering your order safely and efficiently. We work with trusted fulfilment partners to ensure your products arrive in excellent condition. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, product launches, promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.
Shipping Times
Estimated delivery times after your order has been processed are:
- Canada: 7–15 business days
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Europe: 8–18 business days
- Other International Destinations: 10–20 business days
Please note that these delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on customs clearance, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, Eete may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Tracking updates may take 24–72 hours to appear after the package has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the order has not yet been shipped, please contact us immediately at info@shopeete.com.
If an order has already been shipped, we may not be able to change the delivery address.
Eete is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed, or Stolen Packages
If your package appears to be delayed, please allow a few additional business days beyond the estimated delivery timeframe before contacting us.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking around your property.
- Asking household members or neighbours.
- Contacting your local delivery carrier.
If you still cannot locate your package, please contact us at info@shopeete.com, and we'll do our best to assist you.
Please note that Eete cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Eete has no control over these charges and cannot estimate their amount.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We'll review your request promptly and work with you to provide an appropriate resolution.
Shipping Restrictions
Some products may not be available for shipment to certain countries due to local regulations or carrier restrictions.
If we are unable to ship your order, we will notify you as soon as possible and issue a refund where applicable.
Contact Us
If you have any questions about shipping or your order, please contact us:
Eete
Email: info@shopeete.com
Location: British Columbia, Canada