Refund policy

Last Updated: July 25, 2026

At Eete, your satisfaction is important to us. We stand behind the quality of our products and strive to ensure every order meets your expectations. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be unopened and sealed in its original packaging.
Include all original components, accessories, and packaging (if applicable).
Be accompanied by proof of purchase or your order number.

Products returned without prior approval may not be accepted.

Non-Returnable Items

For health, safety, and hygiene reasons, we are unable to accept returns for:

Opened or used dietary supplements.
Opened or used skincare or self-care products.
Products with broken or removed safety seals.
Gift cards.
Clearance, promotional, or final sale items (unless required by applicable law).

These restrictions help ensure the safety and quality of the products we provide to all customers.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

A damaged item,
A defective product,
An incorrect item, or
A missing item,

please contact us within 7 days of delivery at info@shopeete.com.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

If your claim is approved, we will arrange an appropriate replacement, refund, or other suitable resolution.

How to Start a Return

To request a return, please contact us at:

Email: info@shopeete.com

Please include:

Your full name.
Order number.
Reason for your return request.

Our customer support team will provide return instructions if your request is approved.

Please do not send products back without contacting us first.

Return Shipping

If your return is approved because you changed your mind or ordered the wrong item, you are responsible for the return shipping costs.

If the return is due to our error, including receiving a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs where applicable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return results from our error or as otherwise required by applicable law.

Exchanges

We only replace items if they are defective, damaged, or if the incorrect product was sent.

If you need an exchange, please contact us at info@shopeete.com.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been processed or dispatched, it can no longer be cancelled. If you no longer wish to keep the item, you may request a return after delivery, provided it meets the eligibility requirements outlined in this policy.